Supporting Mac OS X v10.4 for Windows Administrators (MacOS 105)
This three-day course is specifically geared toward system administrators and IT professionals who come from a Windows environment and need to gain the skills and knowledge to support Mac OS X. The course relates Mac OS X support tasks to those activities commonly performed on Windows systems. The first half of the first day provides an introduction to the Mac OS interface to familiarize students with basic Mac OS X features. Students will also gain experience in performing ongoing maintenance, monitoring and troubleshooting of Mac OS X. As part of the course, students also receive the self-paced Learning Center CD to further enhance their knowledge of Mac OS X and iApps. The course is taught through a combination of lecture and hands-on case study exercises, providing students with valuable and practical real-world experience.
Chapter 1 Mac OS X Interface Through guided activities, learn Mac OS X basics, such as how to customize system-wide preferences and user preferences, basic fi le system layout, how to use the Mac OS X help system.
Chapter 2 Mac OS X Installation and Configuration Mac OS X installation process and common user issues and troubleshooting techniques regarding installation.
Chapter 3 File Systems and Partitioning Options The Mac OS X file system, including formatting of disk drives, the fi le system layout, and how fi les are managed on Mac OS X.
Chapter 4 User Accounts Creating user accounts for multiple users on Mac OS and troubleshooting common account problems.
Chapter 5 Application Environments The differences among native, BSD, Java, and Classic applications running on Mac OS X.
Chapter 6 UNIX Features and the Command Line Interface Using the Terminal application to run BSD commands to accomplish simple administration tasks.
Chapter 7 Network Configuration

Using Mac OS X to access network services, including fi le, mail, and web servers, as well as basic directory services. Understanding common issues when accessing networking services.
Chapter 8 Accessing Network Services
Configuring Mac OS X workstations for networking, as well as troubleshoot common networking issues.
Chapter 9 Providing Network Services Using Mac OS X to provide network services. Sharing fi les using AFP, SMB, FTP, and HTTP. Securing services using the Mac OS X firewall.
Chapter 10 Printing Configuring and troubleshooting printing on Mac OS X.
Chapter 11 Mac OS X Maintenance Performing regular backups of Mac OS X systems.
Chapter 12 Deployment Use system utilities to image and deploy Mac OS X systems.
 Chapter 13 Remote Monitoring Use Apple Remote Desktop to Manage Mac OS X Systems.