Introduction to Mac OS X for Technical Professionals
Introduction to Mac OS X v10.4 for Technical Professionals is a one-day preliminary course for those new to Mac OS X who need to prepare for Mac OS X technical training. This course focuses on getting to know the foundations of Mac OS X, with topics ranging from efficient window and application management to customization and an introduction to command-line administration.

Mac OS X Support Essentials* (MacOS 101) - More Information
Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Xsan Administration* (Xsan 300) - More Information
The three-day Xsan Administration course focuses on deploying storage area networks. Students configure, performance tune, and troubleshoot a storage area network using Apple’s Xsan tools. The course also covers storage resource management and data protection. A combination of lecture and hands-on exercises provides practical real-world experience. A portion of the final class day is available for assisted exploration and scenario testing. Extensive project planning and documentation forms are provided for students to take the skills learned in class and implement them in their particular environment.

Podcast and Streamed Internet Media Administration*(Media 300) - More Information
This three-day Podcast and Streamed Internet Media Administration course provides system administrators and IT professionals with the knowledge and tools necessary to create, manipulate, and distribute rich media over the Internet. The course provides an introduction to preparing, enhancing, and compressing audio and video files using various Apple utilities. Students will also gain experience troubleshooting Internet media solutions, and have the opportunity to define and implement an Internet media solution specific to their needs. The course is taught through a combination of lecture and hands-on case study exercises, providing students with valuable and practical real-world experience.

Mac OS X Deployment 10.4* (MacOS 310) - More Information
This two-day course is designed for system administrators who need to streamline the process of installing and configuring Mac OS X on large numbers of computers. Hands-on labs and lectures expose students to best practices and troubleshooting methodologies, while providing detailed coverage of tools, tips, and tricks for deploying and maintaining software on Mac OS X systems.

Directory Services 10.4* (MacOS 335) - More Information
The four-day Directory Services Client/Server course is designed for system administrators and IT professionals who need to gain specific knowledge about directory services, how to effectively configure Mac OS X computers to access directory services, and how to configure Mac OS X Server to provide directory services in a mixed-platform environment. This course is a combination of lecture and hands-on case study exercises that provide practical real-world experience.

Security Best Practices for Mac OS X* (MacOS 340) - More Information
The three-day Security Best Practices course provides system and security administrators with the knowledge and tools necessary to secure Mac OS X and Mac OS X Server against local and network attacks. Solutions covered in the class include Mac OS X specific features as well as third party tools for monitoring and analysis. Students will design a security policy template in class to be used as a starting point for their IT security decisions. This course is a combination of lecture and hands-on case study exercises that provide practical real-world experience.

Mac OS X Server Command Line Install and Configuration* (MacOS 350) - More Information This three-day Mac OS X Server Command Line Install and Configuration course provides system administrators and IT professionals with the knowledge and tools necessary to configure, install and administer Mac OS X Server using command line tools. Students will also gain experience troubleshooting configuration issues with Mac OS X Server. The course is taught through a combination of lecture and hands-on case study exercises, providing students with valuable and practical real-world experience.

Beginning Command-Line on OS X: The Command-Line Mindset
Do you wish to wield the power of the Unix command line, but are intimidated by the cryptic syntax and seemingly-neverending list of commands? This two-day course is designed specifically to introduce you to The Command-Line Mindset, where you will learn to wield the power that is available only through the command-line. Prerequisites: Knowledge of OS X GUI. NOT prerequisites: No knowledge of Unix, Terminal, or the command-line required.

Mac OS X Automation: Beginning Scripting, Automator, and Xcode - (Auto101)
In this 3-day course, you will develop a love for developer tools, using them to automate your workflow, WITHOUT becoming a full-blown programmer or scripter (who has the time?). This course empowers you to use Apple Developer Tools to solve your problems, whether you are a media developer, or a system administrator, or a power user who wants to automate OS X. You will learn basic, but powerful automation and scripting techniques that will launch you into the wonderful world of automation, allowing you to spend more time doing more important things in life.
We will focus on modifying and creating custom automations with Automator and AppleScript. We will also focus on Property Lists, the Defaults Preferences system, and launchd, underpinnings to automation. On day 3 we will focus on AppleScript Studio and Perl. At the beginning of day 1, each attendee will select some important real-world workflow problems, and then focus throughout the rest of the course on solving those specific problems with automation.
You WILL be able to leave this session with the techniques you need to get started automating (and quite possibly with a working automation you developed in-class to solve one of your problems).

Mac OS X Automation: Intermediate Scripting, Automator, and Xcode - (Auto201)
This two-day session extends your knowledge of automation, focusing on more advanced scripting and Xcode techniques such as intermediate Perl and AppleScript Studio. You will also get an introduction to Javascript, which is used not only for Web page automation, but for Adobe CS automation too as its primary scripting language. You will also learn how to create your own Automator actions (using AppleScript) to improve your Automator workflows, and create your own OS X Desktop Widgets (using JavaScript). As with Auto 101, the emphasis is on solving your own automation problems, so bring a list of problems you want to solve!

Workflow Automation with AppleScript - for Mac OS X - More Information
Learn AppleScript to work smarter, not harder, in our no-tears, hands-on, introductory Workflow Automation with AppleScript class. Learn AppleScript fundamentals and how to create powerful workflow automation solutions by controlling applications with AppleScript. Participants complete hands-on exercises designed to reinforce learning, and finish the course by developing real-world AppleScript software automation solutions.

AppleCare Training

Desktop Service Certification Training* (MacSrvc 100) - More Information
Apple Desktop Service Certification Training is a five-day course that teaches students how to identify and resolve issues with Apple desktop computers. Students learn Apple hardware specifications, troubleshooting techniques, component isolation steps, take-apart procedures, and general service guidelines and resources: everything they need to diagnose and repair Apple desktop computers.

A combination of lectures, demonstrations, and hands-on lab exercises with iMac, eMac, and Power Mac systems provides students with a variety of opportunities to become a Mac expert.

Apple Desktop Service Lab* (MacSrvc 100L) - More Information
Apple Desktop Service Lab is a two-day course that builds on the foundations laid by the Apple Desktop Service Self-Paced Training program. It gives students who are already experts with Macintosh troubleshooting theory, tools and resources for identifying and resolving issues with Apple desktop computers. Students learn Apple desktop component isolation steps, take-apart procedures, and desktop-specific service guidelines: everything you need to diagnose and repair Apple desktop computers.
Hands-on lab exercises with iMac, eMac, and Power Mac systems provide students with a variety of opportunities to become Mac desktop experts.

Portable Service Lab* (MacSrvc 200L) - More Information
Apple Portable Service Lab is a two-day course that builds on the foundations laid by the Apple Portable Service Self-Paced Training program. It gives students who are already experts with Macintosh troubleshooting theory, tools and resources for identifying and resolving issues with Apple portable computers. Students learn Apple portable component isolation steps, take-apart procedures, and portable-specific service guidelines: everything needed to diagnose and repair Apple portable computers.

Hands-on lab exercises with PowerBook and iBook systems provide students with a variety of opportunities to become a Mac portable expert.

*Denotes Apple Certified Training Course