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Desktop Service Certification Training (MacSrvc 100)
Learn to discriminate between hardware and software issues on Macintosh desktop computers. Expand your skills to include hardware resolutions. Become the solutions person for your organization’s Macintosh questions and conundrums.

Objective
Learn how to use Apple’s reference and diagnostic tools to service and support Apple desktop computers.

Who should attend?
People interested in becoming Apple Certified Desktop Technicians
Service technicians who want to expand their service repair skills
Help desk personnel at schools and businesses, Mac consultants, and others needing in-depth understanding of how Apple systems operate
Mac aficionados who are curious about the ins and outs of Apple technology

Students should meet the following prerequisites:
1. Practical, end-user experience with Mac OS 9 and Mac OS X
2. Mac OS certification (strongly preferred) or extensive Mac OS troubleshooting experience
3. Familiarity with the use of service tools needed to take apart and reassemble hardware

Description
Apple Desktop Service Certification Training is a five-day course that teaches students how to identify and resolve issues with Apple desktop computers. Students learn Apple hardware specifications, troubleshooting techniques, component isolation steps, take-apart procedures, and general service guidelines and resources: everything they need to diagnose and repair Apple desktop computers.

A combination of lectures, demonstrations, and hands-on lab exercises with iMac, eMac, and Power Mac systems provides students with a variety of opportunities to become a Mac expert.
Troubleshooting References Access and use Apple online reference tools. Complete many hands-on exercises based on real-life hardware troubleshooting scenarios. Use Apple’s Knowledge Base, Service Source, and Discussion Board. Become familiar with Service Source, Apple’s reference Web portal, developed for service technicians and used by Apple Authorized Service Providers.
Troubleshooting Tools Understand Mac OS 9 and Mac OS X diagnostic tools and utilities. Learn the features and benefits of MacTest Pro, Apple Hardware Test, and TechTool Deluxe through hands-on practice.
General Troubleshooting Theory Learn the Apple General Troubleshooting Flowchart, used to locate and fix computer problems. Discuss and practice quick fixes, split-half searches, and component isolation techniques.
Electrostatic Discharge Follow the seven guidelines that reduce the risk of damage from electrostatic discharge (ESD), and learn the four essential components of an ESD-compliant workspace. Complete hands-on exercises that build your familiarity with ESD procedural guidelines.
CRT Theory of Operation and Safety Understand how cathode ray tubes (CRTs) function. Learn to identify aperture grill and shadow mask designs, and understand the functions of the control grid, screen grid, and focus grid. Discuss the seven CRT safety rules, and the CRT discharge and disposal guidelines. Under the guidance of a skilled instructor, practice discharging a CRT.
LCD Theory of Operation Understand the features and functions of the nine layers making up LCDs, the light path through an LCD, and how millions of sub-pixels stimulate our perception of color. Learn general maintenance and care techniques, as well as the causes and symptoms of common pixel defects.
Hardware Take-Apart Disassemble and reassemble Power Macs, iMacs, and eMacs. Become familiar with their internal components. Discuss the function of each part, how the parts interact with one another (including power flow), and how to troubleshoot common issues.
Networking Learn basic networking principles and the components that make up a computer network. Discuss the requirements and features of AirPort hardware and software. Set up a basic AirPort network, and troubleshoot common AirPort issues.